Store Policy & Conditions of Purchase
We do our absolute best to provide you with quality products and service. We are a small, locally (SA) owned business and strive to ensure customer satisfaction.
As much as this is the case, unfortunately human error can occur. If you feel dissatisfied with your products or our service, please contact us directly at contact.southernsporthorses@gmail.com and we will endeavour to rectify the error.
By purchasing from our store you are agreeing by these terms and conditions.
Return/Exchanges
- Change Of Mind (Online Ordering)
If before receiving your item or after receiving your item, you decide you do not like the item, or have changed your mind about colour, style, type etc, and you want to return the item, you will be eligible for a refund of 80% (not including shipping) of the original purchase price.
- Faulty, Damaged Or Broken Items (Online Ordering)
If you receive your item and find that it is faulty, damaged, or broken, you a eligible for a 100% refund of the original purchase price (not including shipping). The item must be returned in it's original packaging, within 14 days of receiving the item.
Please note - We do not offer exchanges on any sale items as we cannot guarantee availability of sizes and styles.
How to send an Exchange:
1) Contact us at contact.southernsporthorses@gmail.com
with the subject line "Exchange".
2) Ensure your item you wish to exchange is in "new", clean condition and all original tags attached.
3) We will email you back with our exchange postal address.
4) Place your exchanged goods into a postal bag along with a sheet of paper with:
- Your order number
- The item your exchanging
- The item you wish to exchange for * including colour and size*
- Return postal address
Please note: we do not reimburse postage costs for exchanges. So please ensure prior purchasing that sizes and desired colours are correct.
How the credit works:
If your return is for a full priced item, your credit amount will be noted in-store and online, and you will be emailed or messaged through a code for your use.This can then be redeemed on checkout or when you come in store.
Time frame:
Credit notes can be arranged generally within 1-2 days of receiving the garment or item back to store. You have one year to use the credit amount.
Incorrect item sent:
In the rare case of an incorrect item being sent, please let us know as soon as possible so we can ensure the correct item is set aside for you to be posted as soon as the incorrect item has been returned to the shop. As per return shipping costs (below), these will be credited back to you upon return of the item.
Shipping Costs:
The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back by Southern Sport Horses.
Sale Items:
We do not offer returns on sale or discounted items, including items purchased using a discount code or promo code, or items purchased during a flash sale.
Unavailable or Out of Stock items:
If we have run out of a particular style. Please email us at anthony@yp-connect.net or call us on 0429 699 352
Certain brands are replenishable, others are not.
Payments:
We accept the following forms of payment:
1 Visa
2 Mastercard
3 Eftpos
4 PayPal
5 Afterpay
Order Confirmation
You will receive a confirmation email as soon as you have placed your order so you know we have received it! You will then receive an email containing your invoice after the order has been processed, containing a tracking number for Auspost or a shipping number for our couriers.
Special Offer Codes
All codes can be redeemed on the last page of the checkout, and will take the set amount off your items in the cart.
Pricing
Our prices are in $AUD and include GST.
Privacy and Security
How do I know it is safe to shop with you?
We value your privacy and work had to ensure that your details are kept secure and never realised to any other party. We do not keep any credit card information whatsoever.
Shipping and Delivery
We offer shipping at flat rates depending on the destination and weight. Some items which are light but bulky (ie. Saddle Pads) are at a higher weight and expense due to their dimensions.
Depending on the service, you will receive notification and a tracking number when your item has been fulfilled.
In-store Collection
We are happy for customers to place their orders via the website, and select 'In-store Collection' if they want to reduce their costs & pick up from the store themselves (or organise someone to collect on your behalf - in which case we require notification that this will occur).
Time for delivery:
All orders are hand packed and we work as fast as possible to be able to get your gear to you. We aim to process and send orders within three business days. Customers who have paid for “Express”postage option will be processed and dispatched within one to two business days.
Delivery will then take between 2 and 7 business days for orders within Australia - Rural areas may take a little longer to receive their goods.
Tracking
You will be notified of the order confirmation and dispatch through your account via email, however the tracking of your parcel is available through Australia Post. You will receive an email containing your tracking number and the tracking service once your order has been dispatched.
Privacy Policy
We understand that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian Privacy law.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued customer.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may opt out from direct marketing material that we may send.
Southern Sport Horses is a South Australian business owned and operated by Anthony Thomas.
ABN 84509563685
